Frequently asked questions

Product details, orders, and support.

What we offer

What does Pinch Products offer?

Just a Pinch is a smoking accessory for transferring and packing loose herb, including cannabis where lawful, into smoking bowls. Accessory only; no cannabis or tobacco is included.

Choose the original slider or spring-loaded V2. For adults of legal age and lawful use only. We also offer apparel, hats, and candles.

How does the spring-loaded button work?

V2 uses a spring-loaded button to operate its herb-transfer mechanism; the original uses a slider. Both are smoking accessories for packing loose herb into smoking bowls. Follow your model’s instructions, use gentle pressure, and keep the tool away from burning material.

What size is Just a Pinch?

The current model is available in one size. Please review the product photos and any listed dimensions before ordering.

Orders & delivery

How long does order processing take?

Orders typically take 1–3 business days to process, starting the business day after your order is placed. We process orders Monday–Friday, excluding major holidays.

Processing time is separate from shipping time.

These processing estimates apply to in-stock orders. V2 is a preorder. Contact us for the latest dispatch information if timing is important.

How long does shipping take?

After shipment, U.S. orders typically arrive within 5–7 business days. International orders typically arrive within 5–25 days, depending on the destination.

Delivery times are estimates and may be affected by carrier delays, holidays, or customs processing. You’ll receive a tracking email once your order ships.

Can I change my shipping address after ordering?

Email justapinch01@gmail.com as soon as possible with your name, order number, and correct address.

We’ll try to update it before shipment, but changes cannot be guaranteed once processing begins. Please double-check your shipping information before ordering.

Will my order arrive in one package?

Depending on the items and quantity ordered, your order may arrive in separate packages on different days.

What happens if an item is out of stock?

If an item in your order is unavailable or backordered, we’ll email you with an updated shipping estimate and information about the next steps.

Do you ship internationally?

Yes, we offer international shipping to supported destinations. Available shipping options will appear at checkout.

How can I track my order?

Use the tracking link in your shipping confirmation email. If you need help, email justapinch01@gmail.com with your order number.

Why isn’t my tracking updating?

Tracking may take time to update after a shipping label is created or while a package moves between facilities. International updates may vary by carrier and destination.

If your tracking appears inactive or your delivery is taking longer than expected, contact us so we can review the shipment.

My tracking says delivered, but I haven’t received my order. what should I do?

Check your mailbox, delivery area, building office, and with other household members. Then contact the delivery carrier for help locating the package.

If you still can’t find it, email us with your order number so we can review the tracking information and assist with next steps.

Support & returns

How quickly will I receive a response?

We respond to messages in the order they’re received and aim to reply within 24 hours. Contact justapinch01@gmail.com with any questions. For order inquiries, please include your order number.

Do you accept returns or offer refunds?

All sales are final. We do not accept returns or offer refunds or a money-back guarantee, except where required by applicable law.

Please review the product details and your order information carefully before purchasing.

What if my order arrives damaged, incorrect, or incomplete?

Email justapinch01@gmail.com promptly with your name, order number, a description of the issue, and clear photos of the items and packaging.

Keep the packaging while we review your report. We’ll assess the issue and contact you about available next steps.

Still have a question?

Email the Pinch team with your question. For order help, include your order number.

Email support